At Vetements® Hoodie, Jeans, Sweatpants, T Shirt, Jacket, Pants, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you access or use our website, vetementsusa.com (the “Site”). Please read this Privacy Policy carefully.
Information We Collect
We only collect information that helps us achieve the purpose set out in this Privacy Policy. We collect it in two ways:
- Information you provide. When you visit or use some parts of our Site, you may provide, and we may collect Personal Information like your name, email address, phone number, address, and other information. For example, you provide information when you search for products, place orders, apply for a job, contact us with questions, request customer support, or otherwise communicate with us.
- Information we collect automatically. We may collect information about your visit to our Site, your usage of the Site, and certain technical information automatically using various technologies. For example, we may collect your IP address, web browser details, operating system details, referral URLs, device information like screen size, and your activities conducted on the Site.
The information we collect depends on how you use our Site and service. We urge you to be thoughtful about the information you disclose.
How We Use Information
The information we collect depends on how you use our Site and services. In general, we use the information to:
- Provide, administer, and improve the Site and related services.
- Personalize your browsing experience, like recommending products and deals.
- Process transactions and send order confirmations.
- Respond to queries, requests, or complaints.
- Send technical notices, security alerts, and support/admin messages.
- Communicate about promotions, new products, services, events, etc.
- Send marketing and promotional offers based on your communication preferences.
- Optimize our operations and service.
- Prevent fraud, breach of policies/terms, and illegal activities.
- Protect the rights and safety of others as well as ours.
- Comply with legal and regulatory obligations.
- Carry out corporate transactions like mergers, acquisitions, or asset transfers.
- perform other purposes suitable to our business after informing you or taking your consent wherever required.
Information Sharing and Disclosure
We do not sell or rent your PII. We only share it in the following circumstances:
- Service providers. We may share your information with service providers bound by contracts and confidentiality clauses to help us operate our business and Site. This includes website hosting, order fulfillment, payment processing, marketing, analytics, customer support, email delivery, auditing, etc.
- Legal requirements. We may disclose your information if required by law, regulation, rules, court order, or other government authority requests. For example, to comply with national security, law enforcement requirements, or other legal processes.
- Corporate transactions. As part of a corporate transaction like merger, acquisition, or asset transfer, if another entity acquires us, your information may be transferred to them. However, your choices under this Privacy Policy will be communicated.
- To protect rights. We may disclose your information if we believe it necessary to detect, prevent, and address fraud, violation of policies or terms, and other harmful activities. It helps us protect the rights, property, safety, or security of Vetementsusa.com, you, or others.
- Consent provided. We may share your information other than the reasons above if we have consent from you to do so.
Online Analytics and Advertising
We use online analytics services and advertising networks to help analyze how users use our Site. These services use cookies, web beacons, SDKs, and similar technologies to collect information about your browsing activities and use of our Site. This includes:
- Google Analytics. We use Google Analytics to understand your use of our Site and improve its performance. It collects information like how often you use the Site, events within the Site, usage and performance data, and where the application was downloaded from. We do not combine the information collected through the use of Google Analytics with PII.
- Google Ads (Adwords). We use Google Ads to promote our company online. It collects information to provide relevant advertisements to you while you use the Site or browse third-party sites/apps using cookies or similar technologies. The data collected can include information like your device type, operating system, location, visited pages, and IP address. You can opt-out of Google’s use of cookies by visiting Google’s Ads Settings.
- Facebook Pixel. We use the Facebook Pixel to deliver ads, measure their effectiveness, build target audiences for future ads, and remarket to qualified leads. It collects information about your device, websites visited, advertisements seen, and other activities. This helpsserve interest-based ads to you on Facebook platforms. You can opt-out of it by visiting the Facebook Ad settings.
- Other ad networks. We may allow other ad networks, data exchanges, marketing analytics, and third-party advertising entities to collect information about you through the Site. These third parties may use cookies, JavaScript, web beacons, and similar technologies to measure the effectiveness of their ads and customize advertising content. Our privacy policy does not cover their collection and use of your information.
Your Choices and Rights
You have the following choices and rights regarding the information we maintain about you:
Opting out of marketing communications. You can opt out of marketing emails by clicking the ‘unsubscribe’ link in such communications or changing your communication preferences in your account. Note that we may still send important administrative and service announcement emails regarding orders, for which opting out is not possible.
Accessing your Personal Data. You can request details about the personal data we hold about you.
Updating and Correcting your Personal Data. If any of your personal data changes or is inaccurate, you can request to update or correct it.
Deleting your Personal Data. You can request the deletion of your personal data. We will comply unless we have to keep it for legal or business necessity like account management, fulfilling transactions, or complying with legal obligations.
Withdrawing Consent. Any consent you provide for the processing of your personal data is voluntary and can be withdrawn at any time. However, this will not affect past processing activities.
Data Portability. You can ask for a copy of your data for your personal use across different services. This applies to your data that we process with consent or based on a contract.
Restricting Processing. You can ask to restrict further processing of your personal data if there is a disagreement about accuracy, unlawful processing, erasure requests, or while requests are pending.
Filing Complaints. You can file a complaint with us and relevant regulators for any grievance regarding your data or violations of applicable privacy laws.
To exercise these rights, please contact our Data Protection Officer at the contact details given in this policy. We will acknowledge and investigate any complaint or grievance promptly.
Data Retention and Deletion
We retain personal data as long as required to fulfill the purposes we collected it for, including satisfying legal, accounting, reporting, or other obligations.
To determine data retention timelines, we consider the amount, nature, and sensitivity of the data, potential risk of harm, purposes of processing it, and the applicable legal requirements. Once we no longer reasonably require your personal data, we will delete or anonymize it from our active databases or systems.
Please contact us if you would like more details on the retention timelines of your specific data.
Data Security
We are concerned about protecting your information and take reasonable steps to protect it. We use relevant electronic and procedural safeguards like encryption, access controls, firewalls, etc. to protect your personal data against loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
However, the internet is not a 100% secure space, and we cannot guarantee absolute security of data transmission or storage. We also rely on third parties for certain services and business operations. While we select them carefully and bind them to privacy and security obligations through contracts, we do not control their security measures.
Children’s Privacy
Our Site and any products or services available on it are not meant for children under 18 years old. We also do not intentionally collect or maintain data of children under 18 years old. We request parents or guardians supervising minors using the Site to not allow minors to submit any personally identifiable data. If you learn that a child has provided us information without parental consent, please contact us as per the information below, so we can take appropriate action.
Changes to this Privacy Policy
We reserve the right to change our practices and policies and make the new provisions effective for all information we collect, use, maintain and process about you. We will post an updated Privacy Policy reflecting the changes on our Site. Significant changes will be notified through the Site or by email.
The updated Privacy Policy takes effect immediately for new users and after notice for existing users. If you object to any changes to the updated Privacy Policy and no longer wish to use our Site or services, you may close your account. Otherwise, your continued usage of our Site or services after notice means you accept all changes.
